Legal
Refund Policy
Transparent refund policies for all Sanvexo Technologies services. Your satisfaction is our priority.
Sanvexo Technologies Private Limited
Refund Eligibility
- Refunds are available for services that have not been initiated or completed.
- Requests must be made within 7 days of payment.
- Services must not have been partially or fully delivered.
- The refund request must be submitted in writing to info@sanvexo.in.
Failed Transactions
- If a transaction fails due to payment gateway issues, the amount will be automatically reversed within 3-5 business days.
- If the amount is not reversed, please contact us immediately with transaction details.
- We will investigate and process the refund within 2 business days of confirmation.
- No additional charges will be applied for failed transaction refunds.
Duplicate Payments
- If you have made duplicate payments, we will identify and refund the duplicate amount immediately.
- Please report duplicate payments within 24 hours of occurrence.
- Refunds for duplicate payments will be processed within 1-2 business days.
- We recommend checking your payment confirmation before making another payment.
Recharge & Bill Payment Policy
- Recharge and bill payments are processed instantly upon successful payment.
- If the recharge fails, the amount will be refunded to your original payment method within 24 hours.
- For successful recharges, no refunds are available as the service has been delivered.
- In case of service provider issues, contact the respective service provider for resolution.
Payout API Policy
- Payouts initiated through our API are processed within 24-48 hours.
- If a payout fails, the amount will be credited back to your account within 2 business days.
- Refunds for failed payouts will be processed automatically without additional requests.
- For payout disputes, contact our support team with transaction ID and details.
API Services Policy
- API service charges are non-refundable once the service has been accessed.
- If you experience technical issues, we will provide support and troubleshooting at no additional cost.
- Subscription cancellations will stop future charges but will not refund past usage.
- For API integration issues, our technical team will assist you within 24 hours.
Wallet Balance Policy
- Wallet balances are non-refundable and are intended for use within our platform.
- Unused wallet balance will be forfeited if the account is inactive for 12 months.
- In case of account closure, remaining wallet balance can be withdrawn within 30 days.
- Wallet transfers between accounts are not permitted.
Cancellation Policy
- Services can be cancelled anytime by contacting our support team.
- Cancellation requests must be submitted in writing to info@sanvexo.in.
- For monthly subscriptions, cancellation takes effect from the next billing cycle.
- No refunds are provided for partial months unless specified in the service agreement.
Refund Processing Time
- Standard refunds: 5-7 business days
- Failed transaction refunds: 3-5 business days
- Duplicate payment refunds: 1-2 business days
- Processing time may vary based on your bank or payment provider.
- Refunds are processed to the original payment method used.
Non-Refundable Services
- Custom development work once initiated or partially completed.
- Consultation and advisory services.
- Training and educational services.
- Completed transactions for digital services.
- Services that have been fully delivered or accessed.
Have Questions About Our Refund Policy?
If you have any questions or concerns about our refund policy, please don't hesitate to contact us. Our support team is here to help.
Last Updated:
This policy is effective immediately and may be updated at any time without notice.
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